Savana Living Limited takes your data privacy seriously. In order to provide you with our services we collect and use personal data which means that we are a ‘Data Controller’ and we are responsible for complying with Data Protection Laws and the General Data Protection Regulations (GDPR).
In this Privacy Notice, we want to inform you what information we collect, how we use it and what rights individuals have in relation to the collection and processing of their personal data.
Our Contact Details
Savana Living Limited
Address: 32-34 Main Street, Larbert, FK5 3AW
Telephone: 01324 558382
If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact:
Samantha Wilson at Savana Living Limited
Address as above
What personal data we collect and process
We collect the following types of data:
- General contact details such as, Name, Address, email address, Telephone number
- Details of Goods and Services provided to you
- Financial Details – such as credit history or payment or bank details
- Your marketing preferences
To provide you with our Services, we require you make payments through Shopify. On the payment page you are asked to provide information such as your credit card type, credit card information, your full name, and card address details. This information is required to process your payments in exchange for the Services provided through Shopify, Paypal, Amazon Payments, Google Pay and Apple Pay However, we do not store Payment Information.
All your card details are passed from your browser using the highest levels of PCI and SSL encryption (https://www.shopify.co.uk/pci-compliant), or if you choose to Paypal, again using PCI and SSL encryption systems (https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security).
Special Categories of Personal Data that we collect:
We do not collect special categories of data
How we collect your information
In most cases / We collect your data directly from you. We collect data and process it when you
- Register / Subscribe on our Website
- Make a purchase via our website
- Complete an online ‘contact us’ form
- Speak to us on the telephone to discuss or use our products
- Email or write to us to enquire about or use our products
- We also receive your data indirectly from the following sources:
- Social Media Sites
- Public sources – demographic data, Market Research
- Credit Agencies
Why we do we collect your information?
Where we collect and process personal data, we identify both the purpose and legal basis for doing so. There are 6 possible legal bases which are:
Consent – where we have consent from the individual to the processing of his or her personal data for one or more specific purpose.
Contract – where the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
Legal Obligation – The processing is necessary for compliance with a legal obligation to which we are subject.
Vital Interests – Where the processing is necessary in order to protect the vital interests of the data subject or another natural person.
Public Interest – Where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Legitimate Interests – Where the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal date, in particular where the data subject is a child.
Our purpose and legal basis for the information we collect, and process allows us to:
|To understand your requirements prior to entering into a contract of sale with you||The processing is necessary for the performance of an anticipated Contract|
|To understand your requirements to ensure that any contract of sale meets your needs||The processing is necessary for the performance of a Contract with you|
|To fulfil your contract of sale and provide you with the agreed services therein||The processing is necessary for the performance of our Contract with you|
|To manage our business operations and comply with any internal policies and procedures||It is in our legitimate interests to use your personal information to ensure that we provide and adapt our services|
|To notify registered users / existing customers about changes to our service||It is in our Legitimate Interests to use your personal information to keep you informed about any changes that may affect you|
|For Marketing of similar services to existing or previous customers or enquirers||It is in our legitimate interests to use your personal information for marketing purposes where the services being marketed are similar and relevant to you.|
|For electronic Marketing of services to new customers||We rely on Consent for direct marketing to individuals|
|To comply with our legal obligations, law enforcement, court and regulatory bodies requirements||To comply with our Legal Obligations|
|To identify and prevent fraud||It is in our Legitimate Interests to act as a responsible business|
Where we rely on your consent you have the right to withdraw this consent at any time by contacting us. Full contact details can be found at the beginning of this notice.
Legitimate Interests – Where the processing of personal data is based on our Legitimate Interests, it is to improve on our service, security and prevent fraud or illegal activity in favour of the well-being of our customers, employees and shareholders.
Who we share your information with?
From time to time we may share your personal information with other companies in the Savana Living Limited Group or with the following third parties for the purposes set out above:
Other third parties who process data on our behalf such as Payment Services Providers
- Software and Cloud Services
- Specialist Experts for example website operators, Marketing Companies
- Fraud detection Agencies
- Police and Law Enforcement agencies where reasonably necessary for the prevention or detection of crime
- Debt Collection Agencies
- Credit Reference Agencies
- Selected Third Parties in connection with the sale, transfer or disposal of our business
International data transfers
We do not generally transfer your data outside of the EEA, however where you use our payment platform this is done via Shopify. This service can process your data outside of the EEA including in Canada and the US.
To ensure the additional safeguard of your information, Shopify are covered by the adequacy requirement under the GDPR and are certified as part of the EU-U.S. Privacy Shield Program.
Automated decision-making or Profiling
We do not process personal data for automated decision-making or profiling.
How Long do we keep personal data for?
The following details the criteria used to establish the retention period set out within our policy.
Where it is still necessary for the provision of our Services
This includes the duration of any contract for products we have sold to you and for a period of 24 months after the end of any subscription or contract of sale with a view to maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.
Where required by Statutory, contractual or other similar obligations
Corresponding storage obligations may arise, for example, from laws or regulation. It may also be necessary to store personal data with regard to pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.
Your Rights as a data subject
As a data subject, you have rights in relation to your personal data. These are:
The Right to Access – You have the right to request details of personal information held or processed and to copies of this data. We do not usually charge for this service.
The Right to Rectification – You have the right to request that any information be corrected that you believe is inaccurate or to complete any information that you believe is incomplete.
The Right to Erasure – You have the right to request that we erase your personal information under certain conditions.
The Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data under certain circumstances.
The Right to Object to Processing – You have the right to object to our processing of your data, under certain conditions.
The Right to Data Portability – You have the right to request that we transfer the data that we have collected to another organisation or directly to you, under certain conditions.
You also have the Right to Withdraw Consent where you have previously provided this at any time. To do so, please contact: Name, address to withdraw consent.
To exercise any of these rights, please contact:
Samantha Wilson at Savana Living Limited – Contact details can be found at the beginning of this notice.
You also have the right to complain to the Supervisory Authority. Where you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at:
Information Commissioners Office
Helpline: 0303 123 1113
Online Enquiries: https://ico.org.uk/global/contact-us/
Contractual Obligations and Consequences
In some circumstances, the provision of personal data is partly required by law (for example, tax regulations, legal obligations) or can also result from contractual provisions. This means that it may sometimes be necessary to conclude or fulfil a contract, that the personal data be provided. In those circumstances where the data is not provided or where certain rights are exercised, (Erasure, Object) there is a possible consequence that the contract could not be fulfilled or concluded and may be cancelled. In such an event refunds would not usually be provided.
Cookies & Similar Technologies
When clicking on external links via our website, or where you find us via social media platforms, we have no control over the privacy settings on these websites, so please remember to review the privacy information on those sites and set your preferences in line with their own policies and cookie controls separately.
We aim to protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration.
We store customer records on devices which have controlled and restricted access. We operate records management and Information security policies which detail physical security, security monitoring, access control and password security measures. We also maintain and use anti-virus and malware software and firewalls at all times.
Changes to our Privacy Notice
Savana Living Limited keep our Privacy Notice under regular review. This Privacy Notice was last updated on 26th June 2020.
If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact: firstname.lastname@example.org
Full contact details can be found at the beginning of this notice.